Field visits, from scheduled to proven

Managing a mobile workforce across client locations, maintenance sites, or sales territories requires more than basic office attendance. Dawmly Visits gives managers clear visibility into field activities, turning verbal promises into verified operational records. From scheduling a maintenance appointment to proving technician arrival and attaching job-sheet photos, Dawmly organizes field service lifecycle end-to-end on the Growth plan (175 EGP per employee per month).

The visit lifecycle

Every client or site visit in Dawmly progresses through a well-defined lifecycle so dispatchers, managers, and field staff stay synchronized on task progress:

• 1. Scheduled: The visit is created with location details, designated client notes, and assigned team members.
• 2. En route: The field employee updates their status when departing for the location, notifying managers that travel is underway.
• 3. Arrived: Upon reaching the destination, the staff member marks arrival. GPS coordinates are validated against site coordinates.
• 4. Completed: Work is finished, photos or signed notes are attached, and the visit is marked complete.
• 5. Cancelled: If a client reschedules or cancels, the dispatcher marks the visit cancelled with a logged explanation.

Recurring visits you set up once

For businesses with regular maintenance contracts, weekly client check-ins, or monthly equipment inspections, creating individual appointments manually is tedious. Dawmly supports recurring visit series on daily, weekly, or monthly cadences. You define the schedule, frequency, and default assignees once; Dawmly automatically generates individual visit instances as their due date approaches, eliminating repetitive administrative work.

Assign a team, not just a person

Field jobs frequently demand multi-disciplinary teams—such as a senior HVAC technician working alongside an electrician and apprentice, or a medical representative team visiting a hospital network. Dawmly allows dispatchers to assign multiple staff members to a single visit or to an entire recurring visit series. Every assignee receives notifications on their Dawmly mobile app and can contribute updates or attachments to the shared visit record.

Proof, not promises

Client disputes over whether a visit occurred or what work was performed disappear with Dawmly. Field workers can snap photos of completed installations, upload signed delivery receipts, or attach PDF job sheets directly within the app. Every single state change, timestamp, user action, and note is recorded on an immutable activity timeline, providing an undisputed audit log for billing, quality assurance, and client verification.

Who this is for

Dawmly Visits is built for field-service SMBs anywhere who need accountability without purchasing bloated enterprise FSM software, with deep roots in MENA field-service industries. Ideal industries include:

• Maintenance & HVAC: Air conditioning repair, elevator servicing, generator maintenance teams.
• Cleaning & Facility Management: Commercial janitorial teams and pest control specialists.
• Medical Representatives: Pharmaceutical sales reps visiting clinics, pharmacies, and hospitals.
• Security Services: Mobile security patrols inspecting client perimeters and guard posts.
• Delivery & Installations: Furniture assembly, appliance delivery, and telecom technicians.

How visits relate to attendance

Field visits work seamlessly alongside Dawmly’s core attendance engine. Technicians check in for their overall daily shift via GPS when starting their workday (with optional selfie verification). Individual client visits sit on top of that shift, allowing managers to track active duty hours and specific client tasks simultaneously without forcing employees to log into separate systems.