Refund & Cancellation Policy

Last updated: August 13, 2026

This policy covers refunds and cancellations for Dawmly subscriptions. By subscribing to a paid Dawmly plan, you agree to this policy.

1. Free Plan

The Free plan is free of charge. There is no billing and therefore nothing to refund. You may delete your account at any time.

2. Paid Plans (Starter & Growth)

Paid plans are billed on a monthly or annual basis, per employee, per month.

Monthly subscriptions

• Monthly subscriptions renew automatically at the start of each billing period.
• You may cancel your subscription at any time from the billing settings in your dashboard.
• Upon cancellation, your subscription will remain active until the end of the current billing period. No partial-month refunds are issued for monthly plans once a billing period has started.

Annual subscriptions

• Annual subscriptions are charged upfront for the full year at a discounted rate (17% off, equivalent to 2 months free).
• If you cancel an annual subscription within 14 calendar days of the payment date and have not used the service extensively during that period, you are eligible for a pro-rata refund for the unused portion of your subscription.
• After 14 days, no refund is issued for the remaining annual period. Your account will remain active until the end of the subscription year.

3. How to Cancel

You can cancel your subscription at any time by:

• Going to Settings → Billing in your Dawmly dashboard and selecting "Cancel subscription."
• Emailing us at hello@dawmly.com with your account details.
• Calling or messaging us on WhatsApp at +20 128 817 8821.

There are no cancellation fees and no dark patterns — we will not ask you to jump through hoops.

4. How to Request a Refund

To request a refund, contact our support team within 14 days of the charge:

• Email: hello@dawmly.com
• Phone / WhatsApp: +20 128 817 8821

Please include your account email and the transaction reference. We will review your request and respond within 3 business days. Approved refunds are processed within 7–14 business days, depending on your payment method and bank.

5. Exceptional Circumstances

We consider refund requests outside the 14-day window on a case-by-case basis for exceptional circumstances — for example, a billing error on our end or a documented service outage lasting more than 48 continuous hours. Please contact us to discuss.

6. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

7. Contact Us

If you have questions about this policy:

• Email: hello@dawmly.com
• Phone / WhatsApp: +20 128 817 8821
• Address: Cairo, Egypt